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Project Quality Management (687)
Credits: 3
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Quality management is the integration of technical and
management quality principles, practices, processes and procedures to enable
each person in an organization to provide quality products and services,
deliver value and contribute to the organization's success. In a project or
program, the responsibility and leadership for creating an effective quality
design and delivery belongs to the project or program manager. The PM must
demonstrate to the project team a commitment to quality by communicating goals,
by making process-effectiveness a clear objective and by committing necessary
resources.
Course 687 provides you with a comprehensive approach
to the tools, techniques, and leadership and management activities that affect,
both directly and indirectly, quality throughout a project or program's life
cycle.
Subjects covered include:
Insight Into the Relationship Between Quality and
Design, and Planning Cost
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Process Management
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Useful Tools and Techniques
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Tools for Process Management
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Introduction to Quality
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Management and Strategic Information Management
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Quality in Production and Service Systems
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Building and Sustaining Total Quality Organizations
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Quality Management Philosophies
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Quality Assurance and Control
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Managing for Quality and High Performance
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Fundamentals of Statistical Process Control
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Focusing on Customers
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Reliability
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Human Resource Development and Management
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Leadership and Strategic Planning
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| Increase Your Understanding of |
. The relationship between quality and design
. The HR dimension of quality management
. Quality definitions
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| Improve Your Ability to |
. Establish total-quality objectives
. Sustaining a quality organization
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Professor:
Geoffrey VanderPal, B.S.B.A., M.B.A., D.B.A.
Text: Managing for
Quality and Performance Excellence, by James R. Evans and William
M. Lindsay, South-Western College Publishing; Managing Project Quality, by Timothy Kloppenburg and Joseph Perick, Management Concepts.
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